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Monday, 9 December 2013

Be careful while buying Insurance

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Many insurance policyholders have been getting similar calls from representatives of the Insurance Regulatory and Development Authority (
Irda) for a while now. In fact, the insurance regulator was forced to issue a public alert recently, cautioning policyholders against falling for such sales pitch by the so-called 'Irda representatives'. The regulator had sent out a similar note even in 2010, when such incidents first came to light. For the record: Irda, or its representatives, do not get in touch with individuals for selling insurance policies. Agents, who find it difficult to meet their targets, indulge in various malpractices to trap gullible consumers. They pose as bank relationship managers, agencies which can help businesses get loans against insurance policies, Irda officials, and so on.


According to Irda, people have been "receiving calls from individuals who claim to be representatives of Irda and offer insurance policies of different insurance companies with various benefits — such as offering of scholarship along with policy, etc. Some fraudsters are also offering special bonus or 'interest-free' loans on life insurance policies.
This apart, earlier this year, some private life insurers, including ICICI Prudential Life, HDFC Life and Reliance Life, had lodged complaints with the Economic Offences Wing (
EOW) against fraudulent callers, asking policyholders to surrender their existing covers and switch to policies that fetch better returns.


I have heard of cases where individuals who already have policies have received calls from agents who highlight the poor performance of their existing policies. Then they get lured into buying new policies after surrendering the existing ones.


What policyholders are not told is that they lose out on a huge amount of money in the form of surrender charges when they close their existing policy.


Moreover, since other charges are deducted from their premium in the initial years, the amount they receive upon surrendering the policy could be lower than total premiums paid. These cases have emerged as people have procured databases of customers and mostly these are small-time brokers making these calls with false promises to customers.


Fraudsters are using every technology — be it emails, SMS, calls — to rob unsuspecting individuals. At one point in time, they were sending emails posing as RBI officials, seeking details of bank accounts.

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